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Terms and Conditions
Please contact us:
Hunter Pole, 15 Brook Lane Business Centre, Brook Lane North, Brentford, Middlesex, TW8 OPP, United Kingdom Customer Service Tel: 44 (0)20 8560 8190 Fax: 44 (0)20 8560 8999 e-mail: Hunterpole@aol.com Our Customer Service lines are manned from 10.00am to 4.00pm on weekdays. You may fax or e-mail at any time. Hunter Pole is registered in England No. 3643430 (VAT no.723024478).
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Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping trolley. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. If your item is not in stock, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait. We accept credit and debit card payment. If you are shopping from North America or anywhere else outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, Mastercard, Switch and Delta. We will not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
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Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Our security standards are based on the Code of Practice for Information Security Management (BS7799). Our procedures are reviewed regularly and any changes to the system are made in a secure way.
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Shipping And Handling
Our Standard Delivery charge to mainland UK addresses is structured as follows. Orders under £10 is £3.95, between £10 and £100 it is £4.95 and over £100 it is Free.  Please note that offshore UK destinations may incur an additional surcharge dependent on the weight and actual country in question. We can deliver to anywhere in the world and will find the most appropriate and economical means of despatch for your order - please contact us for a quotation on Hunterpole@aol.com. Hunter Pole makes every effort to ensure rapid delivery, normally within seven days of placing on order. If you are not home our carriers will leave a card so that you can arrange a convenient time for delivery.
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Tax Charges
Normal vat rate is inclusive of any price quoted.
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Returns and Refunds
We expect you to be delighted with your Hunter Pole goods. If, for some reason, you are not, you are welcome to return goods in a resalable condition within 28 days of receipt for an exchange or a refund of the product cost. The cost of a return is usually at the customer's expense. Refunds are processed within 28 working days of return of goods. Personalised items cannot be refunded. In the unlikely event of your goods arriving in a damaged or faulty condition we will replace your goods or issue a refund for the product cost.  Hunter Pole's extra guarantees are in addition to your statutory rights as a consumer.
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Cancelling your Order
The UK's Consumer Protection (Distance Selling) Regulations allow you to cancel your contract within seven working days from receipt of goods. To cancel your contract please write to us at the above address, send an email to Hunterpole@aol.com with the order number and your instruction to cancel, or call our Customer Service team on 020 8560 8190. If your order has already been despatched, you must repackage the relevant items and return them to HUNTER POLE. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that order as soon as possible, and in any case, within 30 days after we receive your notification..
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Privacy Statement
HUNTER POLE is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We aim to safeguard the privacy of our users while providing the highest quality of service. Our systems collect address and buying information at the point of order or catalogue request so that we may process your order and provide you with the best possible service. We will not email you in the future unless you have given us your consent, and we will always give you the option to receive no further information from us or any other trader. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy, UK law, and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We occasionally make names available to other companies who may also have products that would be of interest. If you would prefer us not to do this, or have any requests regarding your personal information or any queries with regard to the above-mentioned practices, please contact James Allsebrook (tel. 020 8560 8190) who is the person responsible for these matters. We never pass on credit card details or telephone numbers to third parties. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
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E-mail
We do not send out any unsolicited e-mail. We do send a newsletter to customers who have provided their e-mail address for this purpose. Any customer may remove their e-mail address from our file by contacting Hunterpole@aol.com.
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Feedback and Complaints
You can post your comments about your experience of using our site to us at Hunterpole@aol.com. Alternatively, you may contact us by whichever means suits you best - see the contact information at the top of this page. We will aim to deal with any complaint in a fair, confidential and efficient manner, within 2 working days of receiving it.
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