We expect you to be delighted with your Hunter Pole goods. If, for some reason, you are not, you are welcome to return goods in a resalable condition within 28 days of receipt for an exchange or a refund of the product cost. The cost of a return is usually at the customer's expense. Refunds are processed within 28 working days of return of goods. In the unlikely event of your goods arriving in a damaged or faulty condition we will replace your goods or issue a refund for the product cost. Personalised items cannot be refunded. Hunter Pole's extra guarantees are in addition to your statutory rights as a consumer.

Our Standard Delivery charge to mainland UK addresses is structured as follows. Shipping costs on orders are £4.95, orders over £100 are Free. Please note that offshore UK destinations may incur an additional surcharge dependent on the weight and actual country in question. We can deliver to anywhere in the world and will find the most appropriate and economical means of despatch for your order - please contact us for a quotation on mail@hunterpole.biz. Hunter Pole makes every effort to ensure rapid delivery, normally within seven days of placing on order. If you are not home our carriers will leave a card so that you can arrange a convenient time for delivery.